If you're not entirely satisfied with your purchase, no worries, we're here to help. You have 30 calendar days from the date you received your moonbird to return it.
For all details and specifications, please see our return policy page.
I. Returns of physical products
How long do I have to return a product?
You have 30 calendar days to return a physical product from the date you received it.
Which products can I return?
This applies to the moonbird device, moonbuddy, charging stand, travel case, sleep mask, and other reusable accessories. For single-use items (e.g. nose strips, mouth strips) and app subscriptions, see the sections below.
What are the conditions for a return?
To be eligible for a return:
Your item must be undamaged and in its original state, that is the same condition in which you received it.
Your item must be in the original, undamaged packaging.
Your item needs to have the receipt, order number or proof of purchase with a date.
You must contact the moonbird support team within 30 days after you received your product.
A photo is always helpful.
Can I return opened or used single-use items?
No. We do not accept exchanges or returns for opened or used single-use items (e.g. nose strips, mouth strips). These sales are final and non-refundable, except when the product is damaged or defective.
What if my single-use item arrived damaged?
Email us at hello@moonbird.life within 7 days of receiving the product, with a photo showing the damage. We will then arrange an exchange.
What if I bought a bundle and only want to return part of it?
When you buy a bundle or multi-item offer (for example "buy 2, get 1 free" or a family pack with 20% off), the discount applies only when you keep the full bundle. If you return part of the bundle, the discount no longer applies and your refund is adjusted so the items you keep are charged at their normal price. This way, our bundle offers apply to the full bundle and not to products purchased separately.
How do I start a return?
Send us an email at hello@moonbird.life and let us know the reason for your return.
II. Refunds for physical products
What happens once you receive my return?
We inspect the item and notify you that we have received it. We will then let you know the status of your refund.
When will I receive my refund?
If your return is approved, we initiate a refund to your original method of payment within 30 calendar days. How quickly it appears on your account depends on your payment provider.
Can I get a refund if my return arrives incomplete or damaged?
If items are lost, damaged or incomplete, we cannot reimburse you.
III. App subscriptions through the Apple App Store or Google Play Store
Is the moonbird app free?
The moonbird breathing coach app is free to use with basic features. Premium features require a paid subscription, monthly or yearly.
How does the free trial work?
If you subscribe through the Apple App Store or Google Play Store, you receive a 7-day free premium trial after entering your payment details. You can cancel at any time during the trial without being charged. If you do not cancel before the trial ends, your subscription starts automatically.
How do I cancel or request a refund for my subscription?
If you purchased your subscription through the Apple App Store or Google Play Store, cancellations and refund requests are handled through your App Store or Play Store account settings, in line with Apple's or Google's refund policies.
Can moonbird refund my in-app purchase?
No. Moonbird does not process payments or refunds for in-app purchases made through these platforms.
IV. Returning a device with one-year premium access (bundle)
Can I return a bundle that includes app access?
If you purchased a bundle that includes both a device and app access through our website (e.g. device + 12-month premium via moonbird.life), you have 30 calendar days to return the full bundle, including the app access.
What if I return the device but keep the app access?
Your refund is adjusted so the app subscription is charged at its full standalone price instead of the discounted bundle price.
V. Shipping
Who pays for return shipping?
moonbird sends you a free return shipping label to return your item.
VI. Contact us
Who can I contact about my return?
If you have any questions about how to return your item, contact us at hello@moonbird.life.