If you're not entirely satisfied with your purchase, no worries, we're here to help.
You have 30 calendar days from the date you received your moonbird to return it.
To be eligible for a refund:
Your item must be undamaged and in its original condition
It must be returned in its original packaging, including all accessories (like the protective bag and charging cable)
The product must have been purchased directly from us (moonbird.life).
If you bought your moonbird from a reseller, their return policy applies.
How do I start a return?
Just email us at hello@moonbird.life. Be sure to include:
Your order number
The exact product you’d like to return
A short note on why you’re returning it (optional but helpful!)
When will I receive my refund?
Once your moonbird arrives at our fulfilment centre and is checked, we’ll process the refund. You should see the money back in your account within 7 business days.
For full details, check out our full Return Policy.