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Why are the client’s responses not registering during audio or visual tasks?

How to fix this

Before starting the task, please ask the client to:

  1. Go back to the WeMind session tab.

  2. Click once directly on the task screen with their mouse or touchpad.

  3. Then use the space bar, down arrow, or task response key again.

After clicking on the WeMind task screen, the browser should recognize the session as active again, and the client’s responses should register correctly.

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