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FAQ app.wemindtherapy.com
77 articles
- How to cancel my account?
- How to change my emailaddress?
- How to reset my password?
- How to apply promotional code from a trainer?
- How to View the Pricing Table through Account Menu
- How to make an account on WeMind
- How to apply a promotion code
- When I add a client, does that information also get entered into the Moovd system?
- What can I change about my personal data?
- Can I change my subscription data?
- What should I do if I want to change my password but don't know my current password?
- I've entered a credit card, but I want to add a new one for the administrator. How do I change this?
- There's a session-related setting to change the default session time from one hour to four hours. What does that button do?
- Can I change my plan after I've already chosen something?
- How will the add-ons change in my program, and from when will this take effect?
- If I choose a yearly plan, can I switch it during that period (e.g., to a monthly plan)?
- How do I share my referral link, and who can I share it with?
- What do I get from referrals, and how do the earnings work?
- What do I see under "Activity"?
- What's the difference between "Copy link," "Share," and generating a new link — and do I need a new link every time I share, or can I keep reusing the same one?
- Why is the BAA only available for business subscribers?
- Where do I download the BAA?
- What do I need BAA for, and how do I know it is up to date?
- What kinds of visual tasks are there?
- Why does the ball change shape?
- Can I choose a different shape instead of the ball?
- What if the client can't see the ball or the cylinder clearly?
- Why should I avoid using the ball speed slider when the automatic setting is enabled?
- How do I know what percentage to set the fixed ball speed to?
- Which color is the most common?
- Why would you choose the rainbow colors?
- In what situation should I choose which direction of movement?
- Can I customize the default settings so I don't have to set them up all over again every time?
- When would I want to use the audio signal?
- What can I do with the audio task?
- Is it common for the audio function to be turned off?
- If I adjust the volume, what effect will that have on the client?
- The client has no audio. Why is that?
- What is binaural sound?
- What is the distraction task?
- Why are the client’s responses not registering during audio or visual tasks?
- How is it possible that the session times are saved, but the client notes aren't?
- Can I also see how long a session lasted?
- Can I search for clients?
- What if my email isn't linked? Can I compose an email myself?
- What does the automated email say?
- What if the client can't find the link anymore, and neither can I?
- Do you remove a client once you've finished all the sessions?
- If I delete a client, will that data be completely gone?