How to Troubleshoot and Resolve Issues While Adding Funds to Your Moreta Wallet
Adding funds to your Moreta wallet can sometimes be challenging due to issues related to payment methods, bank processes, or location settings. Below, we outline common problems you may encounter and provide step-by-step instructions to resolve them effectively.
Common Issues and Troubleshooting Steps
Insufficient Funds Errors
If you receive an "Insufficient Funds" error when attempting to load money into your wallet:
Update the Moreta Pay app: Ensure your app is updated to the latest version available in your device’s app store.
Use a VPN connection: Some card issuers block transactions if your location differs from the usual pattern. Connecting to a VPN in your home country can help the transaction proceed.
Location-Based Blocks and VPN Resolution
Card transactions are often blocked if the issuing bank detects activity from an unusual or foreign location:
Use a VPN to connect to a server in your home country before initiating the deposit.
Ensure consistency between your device’s apparent location (VPN) and your card issuer’s expected location.
Too Many Failed Attempts
Repeated failed attempts to authorize payments may trigger an error stating, "too many failed attempts."
Contact your bank: Verify with your financial institution that the transactions are legitimate and request them to approve subsequent deposits.
Perform multi-factor authentication (MFA): Complete any two-step verification methods (e.g., OTP, SMS codes, or app approvals) required by your bank during the deposit process.
Pending Transfers Delays
Deposits from U.S. bank transfers can require up to 2–3 business days to complete:
While part of the deposit is instantly accessible, additional deposits may need to wait for current pending transfers to clear.
To resolve this, ensure your bank account balance is adequate to cover new deposits plus the pending amount.
Steps for Successful Fund Addition
Initiate Deposits in the App: Always start by generating a deposit request in the Moreta app. Follow all app-provided instructions for transferring funds.
Send Funds After Initiation: Transfers must align with an active deposit initialization in the app. Failure to do so can result in the funds not appearing in your wallet.
Manual Verification Delays
Certain credit and debit card transactions require manual review by the card issuer:
Wait for the manual verification process to finish before retrying the deposit.
Related Practices
Regularly update your Moreta app to take advantage of the latest features and security updates.
If all steps fail, retry fund addition after confirming adequate balance, correct VPN settings, and bank approvals.