At MoreThanPanel, we work hard to process your orders as quickly and efficiently as possible. Here's a breakdown of how orders are processed and how delays work:
1. Order Start Times 🕐
Each service you order has a start time listed in the service description. Normally, services will start within 0-6 hours ⏰ after the order is placed. However, in some cases, due to high demand, service stress, or other external factors, the start time may take a bit longer. In these cases, the order start time may exceed 6 hours and could even take up to 24 hours.
2. Live Services Start Time ⚡
Live services also have a start time, but it’s much faster. Generally, they will start within 0-15 minutes, as specified in the service description. So, while there is a start time for live services, it is typically quicker and more efficient.
3. Why Can Start Times Be Delayed? 🧐
While most orders are processed within 0-6 hours, certain factors can affect the process. These factors include high demand, service stress, or other external circumstances. In these cases, the order start time may exceed 6 hours and could take up to 24 hours. However, we’re constantly working to improve our infrastructure to minimize these delays.
4. Change Requests After Order Status 🔄
Once your order’s start time is complete, the status will be checked. If there’s an issue, delay, or processing error, we’ll take the necessary steps. You can make cancellation ❌ or acceleration ⚡ requests at this stage. However, after the start time has been completed, you’ll need to wait at least 24 hours and open a ticket for support. Requests will only be processed if they align with the real status of the order.
In conclusion, patience is key during the order processing stage. By following the guidelines above and being mindful of the start time, you’ll help ensure that your order is processed smoothly. 📦
Thank you for choosing MoreThanPanel! We are committed to providing you with the best service possible, and we appreciate your understanding and cooperation. 🙏