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Overview
The Fact Find module in AdviserLogic is the core data entry tool designed to efficiently capture and manage client information. Divided into structured sections, it ensures a seamless workflow, enabling financial professionals to record accurate, up-to-date client data that integrates across all AdviserLogic functions.
Fact Find Structure
Data collection in the Fact Find module is structured into four distinct sections for better organisation and ease of use.
📌 Select each heading below for in-depth instructions on that section:
Personal – Record your clients’ personal details, including contact information, family structure, and key identifiers.
Financial Information – Capture your clients’ assets, liabilities, income, and expenses to build a complete financial profile.
Custom – A flexible section where you can create custom fields to collect additional information not included in the standard Fact Find.
Internal – For office use only, allowing you to record practice-specific data, such as client service details and review information.
This article focuses on the Personal Section of Fact Find
Personal Section Overview
The Personal Section focuses on capturing key client details, ensuring smooth data management and compliance.
Intuitive Layout – Personal details are strategically organised for easy entry and retrieval.
Easy Navigation – A scrolling feature allows for quick review and effortless access to key client information.
User-Friendly Experience – The streamlined structure ensures that recording and updating client details is simple and efficient.
Data Integration Across AdviserLogic
The personal data entered in the Fact Find Personal Section automatically flows through to all relevant functions within AdviserLogic. This ensures consistency across reports, advice generation, and compliance documentation.
Because of this, keeping client information accurate and up to date is essential to delivering effective financial advice.
Client Data Report - Reverse Fact Find
From the Landing Page of all sections, you can download the client's Reverse Fact find by selecting the More button from the top right of the screen and choosing Download Client Data Report.
Client Category & Status
Each section of the client record in Fact Find shows the client's current category and status in the top right of the screen. This can be changed in the Internal > Additional Information section.
Saving Changes
When adding data to a segment or section of the fact Find module the other segments will be locked. You must save the data you have entered before moving to edit a new segment.
If any required fields are left blank, changes cannot be saved. The Save button will appear grayed out and unclickable.
Personal
The Personal section is dedicated to collecting personal information about the client this section is subdivided into segments related to different categories of personal information. To capture different information types please see the above options.
Basic
Contact
Dependants
Health & Recreation
Entities
Consultants
Estate Planning
Goals & Objectives
Basic Information
The Basic information segment captures the general details about the client. Enter the requisite fields, marked with a Red Asterix* have been entered.
First Name* | The client’s given name. |
Last Name* | The client’s surname. |
Middle Name | Any additional given names. |
Title | The client’s title (e.g., Mr, Mrs, Dr). These can be created in Categories |
Preferred Name | The name the client prefers to be addressed by. |
Select from Male, Female, or Prefer Not to Say. | |
The client’s birthdate (DD/MM/YYYY). This field is no longer mandatory to create a client, you can create a client if you don’t yet know their birthday information. | |
Age | Automatically calculated based on the date of birth. |
Place of Birth | The city and country where the client was born. |
Date Of Birth
It is crucial to input the correct date of birth of the client or the client and their partner.
Leaving it blank or entering it incorrectly can significantly affect the results of other modules like Retirement Calculator, Cashflow, and Digital Advice. So, it's better to be careful while entering this important data.
Gender
Whilst it is possible to enter the gender as 'Prefer Not to Say', this may impact certain Insurance Research scenarios as these must match the available options within Omnium.
Relationship & Residency Information
Select the client’s marital status :
| |
Wedding Date | If applicable, enter the date of marriage. A dynamic field that will be editable only if you select the status as Married. |
Select the client’s residency status from:
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Marital Status
The Wedding Date field will only become active if Married is selected from the options in the drop-down menu under Marital Status. The Marital Status and Wedding Date fields are dynamic.
Other Options
Married
Residency Status
Choose the client's residency status from the Dropdown.
Identification & Government Details
The client’s TFN, required for tax reporting purposes. For security, this field will be automatically hidden and can be made visible only upon selecting the hide/unhide button | |
Centrelink Number | The client's Centrelink reference number for government benefits (if applicable). |
Driver’s Licence | The client’s driver’s licence number for identification verification. |
Licence Expiry | The expiry date of the driver’s licence. |
Tax File Number
For confidentiality, the Tax File Number can be hidden or revealed by clicking the Eye Icon.
Employment Details
Select the client’s employment status (e.g., Full-Time, Part-Time, Self-Employed, Retired). | |
Select the client’s occupation category. | |
Job Title | Enter the client’s specific job title. |
Employment Status and Occupation
Entering both Employment Status and Occupation is significant as they play an important role in creating insurance recommendations, despite not being required fields.
Insurance Data and Occupation Matching in AdviserLogic
The insurance data in AdviserLogic is sourced from Omnium, which also provides the list of occupations used within the system.
📌 Important Note
When importing data into AdviserLogic, the occupation listed in your previous data may not exactly match the occupations in AdviserLogic’s database.
If this occurs, please select the closest occupation match to ensure accurate data mapping and compatibility with the system.
By selecting the most appropriate occupation match, you help maintain data accuracy and consistency, ensuring seamless integration with insurance calculations and reporting.
📌If you are unable to save changes made to a client record the culprit can often be a miss match in the occupation in AdviserLogic and the occupation in the Omnium database.
Additional Notes
Notes | A free-text field to record any additional information relevant to the client’s personal details. |
📌Tip
Fields marked with an asterisk (*) are mandatory and must be completed to be able to save your changes.
Save or Cancel the changes before moving on to the next segment.
Contact
The Contact Section allows you to record and manage the primary communication details for a client and their partner. Designed to be flexible and dynamic, this section enables you to add additional contact details as needed, ensuring a clean and personalised data entry experience.
Multiple Contact Methods – Store phone numbers, emails, and addresses for both the client and partner.
Dropdown Selections for Contact Type – Easily classify contacts as Mobile, Work, Home, Personal, etc.
Expandable Fields – Add additional phone numbers and emails by selecting the plus (+) button on the right-hand side of the field.
This structured and user-friendly approach ensures that client contact details are accurately recorded, easily managed, and seamlessly integrated across AdviserLogic.
Primary Contact Details
The client’s phone number, prefixed with the country code (e.g., +61 for Australia). | |
Type | Specifies the phone number type (e.g., Mobile, Work, Home) and whether it is the preferred contact number. |
The client’s primary email address. | |
Type | Specifies the email type (e.g., Personal, Work) and whether it is the preferred email. |
Phone and Email
Only one type of primary contact detail can be added for each client and partner.
This means that you cannot enter two mobile numbers for a client or partner. However, if you still wish to add a second mobile number, you can include it in the Notes section for reference purposes.
📌Note
When entering the mobile number, please ensure that you select the correct country code. Additionally, it's important to note that only one type of contact number and email address can be selected as Preferred.
Address Details
Client Other Address | Additional address details for the client (e.g., second residence, office). |
Type* | Specifies the address type (e.g., Residential, Postal, Business, Other). |
Default Postal Address | Indicates if this address should be used as the client’s primary mailing address. |
Address | The full address including street name and number. |
Suburb | The suburb or locality of the address. |
State | The state or region (select from a predefined list). |
Postcode | The postal code for the address. |
Country | The country where the address is located. |
Quick Action: Duplicate Address | Allows for quick duplication of an address for other contacts associated with the client. |
To add a client's address, select the address type from the dropdown and enter the address in the search bar. The address will appear in the dropdown for selection or you can continue typing the address.
To copy the Address across to the partner you can select Duplicate Address.
Select the Plus + button from the right of the field to add additional address types.
📌Note
You can select only one type of Preferred Contact Method.
Additional Preferences
The Additional Options section serves as a master control for how AdviserLogic interacts with a client’s contact details. These settings allow you to configure default preferences that impact multiple modules within AdviserLogic, including email and SMS communications.
Set Communication Defaults – Control how AdviserLogic engages with client contact details.
Integration Across Modules – These settings apply to various AdviserLogic functions, ensuring consistency.
Email & SMS Preferences – Define how clients receive notifications, updates, and alerts.
This section allows you to streamline client communication, ensuring that AdviserLogic engages with clients in a way that aligns with their preferences and compliance requirements.
Preferred Contact Method | Select the client’s preferred method of communication (Phone, Email, Mail). |
Send Mail c/o | Option to send mail care of another contact or entity. |
Subscribed to Newsletter | Indicates whether the client is subscribed to marketing or business newsletters. |
Option to send automated birthday greetings via SMS.
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Flag to indicate if the client should not be contacted for specific reasons. |
📌 Fields marked with an asterisk (*) are mandatory and must be completed.
Send Birthday SMS
To send the Birthday SMS from AdviserLogic please tick the check box in front of the client or partner to be the recipient.
See the Setup Birthday SMS instructions to learn how to set this feature up.
Do Not Contact
If your client has requested no communications be sent, or if they are deceased select the Do not Contact option to prevent AdviserLogic from including the client in mass communications via email or SMS.
🚧 If a client or partner is not receiving emails, please check whether the "Do Not Contact" setting is enabled for them.
This setting controls email communication preferences, and if enabled, it may prevent emails from being sent to the client or partner.
Adjusting this setting ensures they receive important notifications and updates from AdviserLogic.
Save or Cancel the changes before moving on to the next segment.
Dependants
The Dependants section allows you to record and manage details of a client’s dependants, ensuring a comprehensive financial plan that accounts for their needs.
Expandable & Collapsible – Easily view or minimise dependant details for better organisation.
Required Fields Indicated – Mandatory fields are marked with an asterisk (** * **), ensuring all essential information is captured.
Health Status & Special Requirements – Record any relevant health conditions or special needs of the dependant.
Dependant Count Display – The top of the form displays the total number of dependants recorded.
Dependant Details Fields
Name* | The full name of the dependant. |
Date of Birth* | The dependant’s birthdate (DD/MM/YYYY format). |
Relationship* | Defines the dependant’s relationship to the client:
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Dependant Until | Specifies an age or timeframe until which the individual is considered a dependant (e.g., until 18 years old or while studying). |
Health Status | Records any medical conditions or health concerns relevant to the dependant. |
Special Requirements | Captures any specific needs, such as disability support, educational requirements, or care arrangements. |
Add/Delete Dependents
To add a dependent for the first time, select the Add Dependant button from the middle of the screen.
To add additional dependents, select the Plus + button from the right of the Dependents screen. To Delete a dependent select the rubbish bin icon from the right hand side of the entry.
To record a dependant's details, enter the following information in the provided fields.
*️⃣ Required Fields:
Name – Full name of the dependant.
Date of Birth – Enter the dependant’s birthdate (DD/MM/YYYY format).
Relationship – Select the appropriate relationship from the dropdown (e.g., Child, Parent, Sibling, Other).
Age They'll Remain Dependent – Specify the age until which the individual is considered a dependant (e.g., 18 years old, while studying, etc.).
Additional information related to the child can be added by selecting the arrow to the left of the child's name.
This additional segment will also show the child's age.
The top right of the window will show the total count of dependents.
Save or Cancel the changes before moving on to the next segment.
Health & Recreation
The Health & Recreation section allows you to capture key lifestyle, health, and recreational details of your client, which can be useful for insurance applications and client servicing.
Dynamic Fields – Answering Yes or No to health-related questions will generate additional fields if further information is required.
Flexible Measurement Units – Height and weight can be recorded in both Imperial and Metric units.
Recreation Form – Supports the inclusion of activities, interests, and participation levels, which may be relevant for insurance assessments.
Health Information Fields
Smoker | Select Yes or No to indicate smoking status. |
Drinks Alcohol | Select Yes or No to indicate alcohol consumption. |
On Medication | Select Yes or No to indicate if the client is currently taking any medication. |
Previous Physical Ailments | Select Yes or No to indicate a history of medical conditions or physical ailments. |
Family History of Illness(es) | Select Yes or No to indicate a family medical history of hereditary illnesses. |
Select the current health insurance coverage: Hospital, Extras Only, Hospital & Extras, or None. | |
Select Yes or No to indicate if the client has previously made an insurance or worker's compensation claim. | |
General Health Condition | Select the client’s overall health status: Excellent, Good, Fair, or Poor. |
To add health details, answer yes/no questions and provide additional information in the relevant text boxes.
Insurance
Add the Existing Insurance Type and any additional information.
Note
Select No instead of leaving it blank.
Add insurance policy information in Fact Find > Financial > Insurance
Previous Claims
Add any Previous Claims by choosing from the preset answers and entering any additional information.
Body Mass Index (BMI) Details
Unit | Choose between Metric (CM/KG) or Imperial (FT/LBS) for height and weight measurements. |
Height (CM) | Enter the client's height in centimetres. |
Weight (KG) | Enter the client's weight in kilograms. |
The Body Mass Index (BMI) will be automatically calculated based on the provided height and weight. |
Body Mass Index
Add the Height and weight details after selecting from Metric or Imperial units of measurement to calculate the client's BMI by entering the data.
📌Note
Regardless of the format, the BMI is auto-calculated, hovering over the result will show you the formula.
Recreation
Add the clients Activity Type, Frequency and Additional Interests/Hobbies by choosing from the dropdowns and preset options. If the Activities or Interests/Hobbies do not appear in the drop-down, either select the Other option or leave it blank.
Recreation & Lifestyle Information
Activity Type | Record the client’s primary sports, fitness, or recreational activities. |
Level of Participation | Select from: Social, Recreational, Competition, or Professional. |
Other Interests & Hobbies | Record any additional hobbies or interests outside of structured activities. |
📌Note
You can choose more than one type of Interests/Hobbies.
Save or Cancel the changes before moving on to the next segment.
Entities
The Entities section allows you to record and manage business structures associated with a client, including companies and trusts. This ensures a comprehensive financial profile by capturing ownership details, entity types, and relevant identifiers.
Validation for Shareholders – When adding a shareholder, a validation check ensures that the total percentage of ownership equals 100%.
Hide/Unhide Option – Entities can be hidden or unhidden based on visibility requirements.
Expandable & Collapsible – Easily expand or collapse entity details for better navigation.
Mandatory Fields Indicated – Required fields are marked with an asterisk (** * **).
Add Business or Trust
To add the first Business or Trust select the Add Entity button from the middle of the segment, then choose which entity type to add from the drop-down options:
Trust
Entity Details Fields
Type | Select the type of entity Company/Trust |
Name* | The registered name of the entity. |
ABN | The Australian Business Number (ABN) for the entity. |
Additional Details | Free-text field for any extra information relevant to the entity. |
Add Company
To add additional Companies, select the Plus + button from the right of the Entities screen. To Delete an Entity select the rubbish bin icon from the right hand side of the entry.
Add the Entity Details in the provided Fields.
Additional information related to the Entity can be added by selecting the arrow to the left of the Entity name.
Company & Trust Details
Entity Type | Additional Fields |
Company | Includes shareholder details with a validation check to ensure ownership adds up to 100%. |
Trust | Captures trustee and beneficiary details for structuring financial advice. |
👉Tip
If the Base Rate checkbox is selected, it will use the lower tax rate threshold in the Cashflow section. The rates can be further reviewed from the Cashflow Assumptions sheet.
Add Shareholder
To Add a shareholder, toggle the View Shareholder to On.
📌Note
Once the Shareholder toggle is set to On, the Save button will be greyed out and unavailable.
To change this, assign the percentage to 100. Toggling the option off will not revert the button to a functional state.
In the Shareholder section, the total Share percentage must add up to 100%, regardless of whether the client holds the full Share or it is divided between the Client, Partner, SMSF, or another entity.
📌Note
Once the Shareholder percentage shows as 100 the Save button will become actionable.
If the client or partner is a Director in the company, check the box under Director.
Add Trust
To add additional entities, select the Plus + button from the right of the Entities screen and choose the Trust option. To Delete an Entity select the rubbish bin icon from the right-hand side of the entry.
Enter the Entity Details in the provided Fields.
Additional information related to the Entity can be added by selecting the arrow to the left of the Entity name.
Add Beneficiary
To Add a Beneficiary, toggle the Add beneficiary to On.
📌Note
Once the Shareholder toggle is set to On, the Save button will be greyed out and unavailable. To change this, assign the percentage to 100. Toggling the option off will not revert the button to a functional state.
Choose the beneficiary entity/s from the dropdown. Additional Beneficiaries can be added by selecting the Plus + button from the right of the screen.
📌Note
The Director or trustee can be identified by selecting the check box next to their name.
Consultants
The Consultants section allows you to record and manage external professionals associated with a client, ensuring seamless communication and coordination.
Authorization Tracking – You can specify whether you are authorised to contact the consultant.
Consultant Count Display – The total number of consultants linked to the client is displayed at the top.
Expandable & Collapsible – Easily expand or collapse consultant details for better organisation.
Mandatory Fields Indicated – Required fields are marked with an asterisk (** * **).
Consultant Details Fields
Total Consultants | Displays the total number of consultants recorded for the client. |
Name* | The full name of the consultant. |
Type* | Select the consultant type (e.g., Accountant, Lawyer, Financial Planner, Broker). |
Firm Name | The name of the consultant’s firm or company. |
Consultant To* | Specifies which client(s) the consultant is associated with (e.g., Client, Partner, Joint). |
Authorized To Contact | Indicates whether you are permitted to contact this consultant. |
Add Consultants
To add the first Consultant select the Add Consultant button from the middle of the segment.
Enter the consultant details in the provided fields, using the drop down selections, Consultant Type and Consultant To, to determine which entity/s they service.
📌Note
If Authorised To Contact is ticked, the Adviser is permitted to contact the Consultant.
Expandable Consultant Details – Additional information about the Consultant can be viewed and added by selecting the arrow to the left of the Consultant's name.
Efficient Record Management – Store firm details, contact information, and roles for seamless collaboration.
Save or Cancel the changes before moving on to the next segment.
Estate Planning
The Estate Planning section captures essential legal arrangements related to a client’s estate, ensuring their wishes and directives are properly documented.
Required Fields Indicated – Mandatory fields are marked to ensure all necessary information is provided.
Dynamic Data Capture – Fields expand based on selections, making the process more intuitive.
Estate Planning Contacts – Manage key contacts, such as executors, attorneys, or trustees.
Add Estate Planning Details
To add Will, Power of Attorney, Advanced Care Directive, and Guardianship details by selecting the options in the drop-down menus next to each heading. There is also a text box at the bottom of the segment where additional notes can be manually entered.
Will Details
Prepared* | Indicates whether a Will has been prepared (Yes/No/Undisclosed). This will populate additional fields |
Power of Attorney (PoA) Details
In Place* | Specifies if a Power of Attorney (PoA) has been established (Yes/No/Undisclosed). |
Advance Care Directive (ACD) Details
In Place* | Indicates whether an Advance Care Directive (ACD) is in place (Yes/No). |
Guardianship Details
In Place* | Specifies whether a Guardianship arrangement has been legally documented (Yes/No). |
Notes
Notes | A free-text field to record any additional information related to estate planning. |
📌Note
If required Will, Power of Attorney, and Guardianship can be undisclosed, but not Advance Care Directive.
Complete all the heading options to enable the Save button.
Save or Cancel the changes before moving on to the next segment.
Estate Planning Contacts
No Estate Planning Contacts Added | Displays if no estate planning contacts have been recorded. |
Add Estate Planning Contacts | Option to add key estate planning contacts, such as lawyers, executors, or trustees. |
To add the first Estate Planning Contact select the Add Estate Planning Contact button from the middle of the segment.
📌Note
The Estate Planning Contacts button will remain greyed out and inaccessible if the previous segment has not been completed and saved.
Enter the Contacts details in the provided fields, using the drop down selections, Title and Owner, to determine which entity/s they relate to.
Save or Cancel the changes before moving on to the next segment.
Goals & Objectives
The Goals & Objectives section allows you to set, track, and manage client goals, ensuring financial planning aligns with their aspirations.
Pre-Defined Goals – Select from common financial goals, categorised for clarity.
Custom Goals – Create personalised goals when necessary.
Progress Tracking – Displays the number of goals In Progress and Achieved.
Dynamic Fields – Additional fields appear based on the selected goal category to capture relevant details.
Enter the Objectives and Goal details in the provided fields, using the drop down selections, Priority, Status, and Target Date to determine these fields.
When setting a goal in AdviserLogic, you can capture specific details to ensure clear planning and prioritisation.
Goal Selection Options
🌱Retirement Planning | Plan for financial security in retirement. |
🏡Buy Home | Save or plan financing for a new home purchase. |
📱Buy Lifestyle Asset | Acquire high-value assets such as a car, boat, or electronics. |
🐷Emergency Fund | Build a financial safety net for unforeseen expenses. |
❤️Insurance Needs | Ensure adequate protection through insurance planning. |
🎓Children’s Education | Save and plan for education expenses. |
✈️Travel | Budget for domestic or international trips. |
👰Wedding | Plan and save for wedding expenses. |
💳Credit Card Loan | Manage and reduce credit card debt. |
🎯Custom Goal | Define a personalised financial goal. |
📌Notes
If the Goals are not saving, please clear your cache and try to save the goal and objective again.
Key Goal Fields
Goal Objective & Description* | A brief explanation of the goal, outlining what the client wants to achieve. |
Amount ($) | The estimated cost or savings target required to achieve the goal. |
Priority* | Select the importance level of the goal (e.g., High, Medium, Low). |
Term | Select the timeframe for achieving the goal (e.g., Short-term, Medium-term, Long-term). |
Target Date | The specific date by which the client aims to complete the goal. |
Year to Complete | The estimated year in which the goal should be achieved. |
Status* | Tracks the progress of the goal (In Progress, Achieved, On Hold, Not Started). |
Notes | A free-text field for any additional details or relevant comments about the goal. |
📌 Fields marked with an asterisk (*) are mandatory and must be completed.
Tracking Goal Progress
At the top of the section, AdviserLogic tracks:
In Progress: The number of goals currently being worked on.
Achieved: The number of successfully completed goals.
Save or Cancel the changes before moving on to the next segment.