We're here to help! You can reach our team in a few ways:
We respond to all emails within 24 hours, though usually much faster. This is the best way to reach us for order issues, product questions, or any other support needs.
Live Chat
Available on our website during business hours (Monday-Friday, 9 AM - 5 PM Mountain Time) for instant answers to quick questions.
What to Include
When contacting us, it helps to include:
Your order number (if applicable)
A brief description of your question or issue
Any relevant photos (for damaged products or shipping issues)
Our team is dedicated to making sure you have a great experience with Mortals, so don't hesitate to reach out with any questions or concerns!