Supported files
Chat Agent Knowledge Base supports PDF and DOCX files. URLs can also be added from the URL upload option.
File size limits
The current upload flow limits individual files to 4 MB. For multi-file uploads, the total upload size is limited to about 4.5 MB.
If an upload fails because of size, upload fewer files at once, split a large document, or compress/export a smaller PDF.
Processing status
Uploaded files are added with a processing status while the system extracts text and creates searchable chunks. The page checks status in the background for several minutes.
If a document still shows as processing after a while, refresh the page and check again.
Failed documents
If processing fails:
Check that the file is a real PDF or DOCX, not a scanned image-only document.
Check the file is under the size limit.
Try uploading the file by itself.
If it still fails, delete the failed document and contact support.
URL upload problems
Some websites block automated access, require login, or load important text dynamically. If a URL fails or produces poor answers, upload a PDF or DOCX version of the content instead.
Organisation knowledge permissions
If you can view organisation knowledge but cannot upload or delete documents, your role may not have organisation knowledge management permission. Ask an owner/admin to upload the document or update your permissions.
How to get Chat to use the document
After uploading, mention the document title, tag, or knowledge base in your prompt. For example: Use the uploaded ACL rehab protocol or Answer using our organisation knowledge base.