General
Handy information to general topics.
By Harvinder1 author24 articles
- Use the Dashboard to Improve Documentation Quality
- Audit Agent Overview
- Phone Agent Overview
- Create and configure a Phone Agent
- Phone Agent phone numbers, calls, transfers, and follow-up
- Run audits and manage Audit Agent templates
- Phone Agent availability, work hours, and clinic locations
- Divert your existing clinic number to Phone Agent
- Phone Agent call workflows: bookings, cancellations, callbacks, and enquiries
- Phone Agent emergency handling, transfers, and call screening
- Phone Agent Cliniko and Nookal booking behaviour
- Test a Phone Agent before going live
- Troubleshoot Phone Agent numbers and calls
- Phone Agent voice, pronunciation, and language settings
- Choose sessions and source material for an Audit Agent run
- Build Audit Agent templates and scoring criteria
- Understand Audit Agent results, pass rates, and verdicts
- Troubleshoot Audit Agent access, skipped sessions, and failed audits
- Use Audit Agent for multi-clinician governance audits
- Audit Agent use cases and example audit templates
- Phone Agent business profile and verification for phone numbers
- Phone Agent email and SMS notifications
- Phone Agent call records, recordings, feedback, and deletion
- Audit Agent export, failed-session retry, and sharing results