MPB partners with DHL for all collections—whether you're selling, trading in, or returning your kit. For added convenience, you can also drop off your parcel at a local post station with a pre-paid DHL label.

Selling or Trading? We provide a free weekday collection service, so you can choose a weekday that works best for you (Monday to Friday, excluding public holidays).

Returning an item? If your item is faulty (e.g. not functioning as described) or you received the wrong item, we’ll arrange a free collection.

Once you've accepted your quote with MPB, you can schedule a free collection directly within the quote form.

You'll be able to choose a preferred collection date and let us know how many boxes you're sending.

When scheduling your collection, you’ll also have the option to choose a drop-off instead.

This allows you to take your parcel to a nearby poststation, where the courier will handle the rest. It’s a flexible option—perfect if you’d prefer to send your kit over the weekend.

To find your nearest drop-off location, click here.

When arranging your free collection or drop off for your kit, you will be prompted to enter the following information:

Please provide a EU residential or business address. If you are selecting a ‘Drop-off’, this will still require your household address, as this address will be used if items are returned.

The number of boxes confirms how many physical boxes you plan to send to MPB. If you have a lot of kit, and need to separate them amongst different parcels, it is recommended to select more than one box.

If however, you have multiple boxes within a single parcel box, this would count as 1 box.

Once you have confirmed your collection or drop-off, you will be prompted to label your parcel once you have finished packaging your gear.

For Home Collections, you will be provided with a MPB label, which will have your TX number, our address and barcode attached. If you do not have a printer, the TX number and address can be hand-written onto your parcel instead.

For Drop-off, you will be provided with an MPB label, a DHL label and/or a QR Code. This can be taken to your local drop-off shop where the QR code or label can be scanned.

Not all Drop-off Shops support QR code scanning and may require a physical label to accept your parcel.

To check which Drop-off Shops near you support printerless drop-off, visit the Parcel Shop Finder.

Often the parcel may only take 3-4 days to arrive at MPB, however this is primarily based on your location. In some areas of the EU this can exceed 5 days in transit.

If you are unsure when your parcel is likely to arrive, we recommend checking your tracking with the courier, as they may also provide service updates during transit.

When your quote has been confirmed, DHL will provide an hour’s time slot on the morning of the collection date, this is often between 9am-5pm

Yes. You can reschedule your collection directly through the courier’s tracking page linked in your confirmation email. If you need help, contact our team.

You can track your parcel by using the unique tracking number provided by the courier.

Once your parcel has been received by our team, you will receive a confirmation email confirming the next steps in processing your kit.

MPB is an online-only service, so we're unable to offer in-person drop-offs at our warehouses. Shipping must be scheduled on MPB

MPB uses DHL as our primary courier for all collections. An alternative courier can be used to send your kit, however this would be at your expense and risk.

You won’t need to print anything when selling to MPB. After arranging your drop-off quote, you’ll receive a QR code. Simply take this to a local drop-off point that accepts QR codes, where your parcel will be scanned.

Yes, you can provide instructions on the tracking link provided by the courier.

If your collection has failed, please contact our team so that we can re-arrange this. Our team can also let you know why the collection didn’t go ahead.