Chat with MPB
Most people contact us through chat. It’s quick, easy, and usually all you need.
You’ll start by chatting with our Virtual Assistant. It’s there to help, not get in the way. For most questions it can give you an answer straight away. If not, you’ll be passed to our team.
What our virtual assistant can help with
Our Virtual Assistant is available 24/7 and knows its way around MPB.
It can:
Answer questions about how things work on MPB
Current processing times
Look up your order, trade, or transaction status
Offer product advice and recommendations
When you’ll speak to us
Sometimes a human really is better. When that’s the case, the Virtual Assistant will guide you through to a Customer Experience agent.
You can also ask at any point. Just type connect to an agent in the chat.
Our team is best placed to help with:
More complex account or payment issues
Urgent problems during business hours
Anything that needs manual review
How chat works
Click the chat bubble in the bottom-right corner of the page.
Send us a message.
We’ll take it from there.
If your question can be handled straight away, it will be. If not, we’ll make sure it reaches the right person.
You can find an example below.
When We’re Available
Our Virtual Assistant is available 24/7.
Customer Experience agents are available Monday to Friday, 9:00 AM to 5:30 PM EST.
We’re closed on weekends and public holidays.
If you message us outside business hours, leave your question with us. We’ll reply when we’re back, and you’ll get an email when we do.
Share images or files in chat
If something’s easier to show than explain, feel free to share it. Screenshots and photos really help, especially with gear faults or error messages.
You can:
Click the attachment icon in the chat window, or
Drag and drop your file into the chat
Supported formats:
.jpg, .png, .gif
.mp4, .mov.pdf, .docx
Maximum file size: 20 MB
You can attach files after sending your first message.
Contact us by email
If your question isn’t urgent, email is fine.
We aim to reply as soon as possible. If you want a quicker answer, chat is usually the best place to start.
A Few Ways to Help Us Help You
Tell us what you’re trying to do.
Include your transaction number (TX-EU/IE-XXXXXXX) if you have one.
Share photos or screenshots if they’re relevant.