We’ll send you a confirmation email, this will include a secure link where you can: view your updated quote and arrange your payment. You will find instructions for:
Billing address
Delivery address (If applicable)
Bank details
Payment or trade-in balance (if needed)
Confirm your delivery details
Learn about what happens after we check your kit.
Payment Information
Follow the instructions in the email link to:
Provide your billing address
Add your delivery address (if applicable)
Enter your payment information
If it’s a trade-in with a remaining balance to pay, you’ll be prompted to complete the balance during this step.
Important: Please ensure your payment details are correct and up-to-date
Payment methods we support
SWIFT/IBAN
A working day is Monday to Friday, excluding weekends and bank holidays. |
Frequently asked questions
When is payment sent?
As soon as you confirm your final quote and complete payment information.
How long will payment take to arrive?
Up to 2 working days
A working day is Monday to Friday, excluding weekends and bank holidays
What if my payment bounces?
MPB will be notified by our bank
We’ll contact you to confirm or correct your details
Allow 5 working days before contacting us
Why haven’t I received my payment yet?
Your payment may still be on its way. Once you receive your confirmation email, it can take up to 5 working days for the funds to clear in your account.
After you submit your payment details, they’re automatically sent to our bank for processing. Unfortunately, we’re unable to stop or speed up this process.
If you think you may have entered your payment details incorrectly, please allow up to five business days from the payment date before contacting us.
We can only make changes once the bank confirms that the payment has failed.
If you’re still unsure after this time, our team will be happy to help.
Can I be paid via cheque or PayPal?
No. We only make payments via SWIFT or IBAN.
Do you offer in-store credit?
No. If you're trading in, the value of your kit is offset against the item you want to buy. If you're selling, we’ll pay you directly into your bank account.
Is payment secure?
All payments are sent via secure links in your confirmation email
MPB does not store payment details after the transaction is complete
What happens if there’s a problem with my payment?
If something goes wrong, such as missing details or a failed payment, we’ll contact you by email to confirm or update your information.
My payment details aren’t being accepted. What should I do?
Make sure your details are correct and match your name and billing address.
What’s a working day?
Working days are Monday to Friday, excluding weekends and public holidays.
If it has been more than two working days since your confirmation email, please contact our team and we’ll be happy to help.
Need further info? See our guides on what happens after you send us your kit, how MPB grades your gear when you sell to us or contact our team.