After MPB receives your gear
Once MPB has received your kit:
We’ll begin the evaluation process.
When it’s complete, you’ll receive your final quote.
You can choose to accept or decline the quote.
If anything has changed from your original quote, we’ll provide a detailed breakdown
Your confirmation email will include a secure link where you can:
View your updated quote
Arrange your payment
Confirm your delivery details
Learn about our conditions and evaluation process here
For further information on our current processing times, please see here
Payment Information
You’ll receive a confirmation email with a secure link to enter your payment details.
Follow the instructions in the link to:
Provide your billing address
Add your delivery address (if applicable)
Enter your payment information
If it’s a trade-in with a remaining balance to pay, you’ll be prompted to complete the balance during this step.
Important: Please ensure your payment details are correct and up-to-date
Accepted Payment Options
Payments from MPB can be arranged only through bank transfer.
When do I know that I have been paid?
Once your details are entered and confirmed, we’ll send you an email as soon as your payment has been successfully made.
How long does it take to receive payment?
Payments can take up to five working days to clear into your bank account.
A working day is Monday to Friday, excluding weekends and bank holidays.
Unquoted Items and Cancellations
If any items on your quote aren’t accepted, or if you choose to cancel during the checking process:
We’ll send you a confirmation email with a secure link to enter your delivery details.
These items will be returned to you free of charge.
Please note that we cannot always guarantee that we can return all items back to you. Please see here for further information on what should be sent as part of your transaction
Further Information
Payments and Quotes
When do I enter my payment details?
Once your transaction has been received and processed, you’ll get a confirmation email with a secure link to enter your payment details.
Do I have to accept the final quote?
It’s completely up to you.
To accept, follow the steps in your confirmation email.
To decline, contact our team and we’ll help sort it for you.
Fees and Payment Options
Are there any fees to sell or trade with MPB?
No. Selling or trading with MPB is free. We also cover fully insured collection.
Do you offer more if I trade instead of sell?
We never offer different prices, regardless of whether you sell to MPB or trade-in. MPB Re.Value provides the real-time price for buyers and sellers.
To find out more about MPB pricing, please see here
Can I be paid via cheque, CashApp or PayPal?
No. We only make payments via secure bank transfer.
Do you offer in-store credit?
No. If you're trading in, the value of your kit is offset against the item you want to buy.
If you're selling, we’ll pay you directly into your bank account.
Security and Payment Details
Is payment secure?
Yes. You’ll receive a secure link in your confirmation email to enter your details safely on our website.
Do you keep payment details after a transaction?
No. We delete all payment details once your transaction is completed to keep your information secure.
Payment Issues and Troubleshooting
What happens if there’s a problem with my payment?
If something goes wrong, such as missing details or a failed payment, we’ll contact you by email to confirm or update your information.
My payment details aren’t being accepted. What should I do?
Make sure your details are correct and match your name and billing address.
When to Expect Payment
Why haven’t I received my funds yet?
Payments can take up to five working days to clear into your account.
What’s a working day?
Working days are Monday to Friday, excluding weekends and public holidays.
If it has been more than two working days since your confirmation email, please contact our team and we’ll be happy to help.