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Why have I only received part of my refund?
Why have I only received part of my refund?

Why haven't I been refunded in full?

Kyra avatar
Written by Kyra
Updated over 6 months ago

If you've returned your item(s) within the return period, we will refund you the full purchase amount via your original payment method.

If you've returned an item that you purchased from MPB as part of a trade in—and if you paid us during this transaction—the refund may be split into two separate payments:

1. Refund via the original payment method (debit/credit card, PayPal)

2. Reimbursement of the balance to your bank account via bank transfer.

You will receive the full amount that we owe you. If you have any questions or concerns, pease select the 'Connect to an agent’ option on chat and we'll look into this asap

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