Neither FedEx Ground nor MPB are liable for package delivery delays that are caused by extreme weather.

If you are sending gear to MPB, first ensure that the shipping label is properly scanned into the courier tracking system when dropping off the package and obtain a copy of the receipt for your records. We can only investigate lost package claims with tracking confirmation that the package has entered the courier network. If you use your own courier label, you as the sender will be responsible for filing any loss in transit claims with the courier.

Be sure to check the tracking regularly. If there’s no movement or scans after five business days, contact MPB’s support team for further investigation.

If you are receiving gear from MPB, and it’s been five or more days since the tracking shows the last scan, contact MPB’s support team and we'll investigate with the courier. If the package is deemed to be lost in transit we will initiate a claim with the courier on your behalf and launch an internal investigation. The claims process can take up to 30 days to complete. Please note that we are located in Brooklyn, New York, and tracking updates and scans to/from the West Coast may have delays, and may take several days to update.

All package claims are pending an investigation with our Internal Security team. Please contact our customer support if you need further assistance.