Frequently Asked Questions
Why is my iTunes subscription not working?
When subscribed to an iOS app subscription through the Apple App Store, billing issues or expired payment info can briefly invalidate a subscription. Restore In-App Subscriptions in order to reconnect your ChartBuilder subscriptions via iTunes.
Reconcile any billing or payment issues through the iTunes app store. This may require updating your payment info or paying any failed subscription payments.
Restore In-App Subscriptions while in ChartBuilder.
Navigate to Account in the bottom right.
Open Subscriptions
Tap the "Restore In-App Purchases" action at the bottom of the screen
How do I share a setlist with my team in ChartBuilder?
Team members in your MultiTracks.com organization can access any setlist in ChartBuilder with the proper permissions. Learn about giving team members the proper content permission and seats in this article.
Adding team members to a setlist in ChartBuilder is easy.
While in the setlist overview, open the People tab next to Songs.
Tap on the name of any people in your organization to give them automatic access to that setlist.
What seats do I need to use ChartBuilder?
Access to the chart catalog in ChartBuilder can be given to any user through an Organization via MultiTracks.com or purchased by individuals directly through the App Store.
Organization Access:
To unlock charts in the ChartBuilder App organizations have two options:
Purchase Charts individually for $2 per song.
ORUnlock all charts with Chart Pro ($14.99/month)
The Chart Pro subscription unlocks unlimited access to the entire MultiTracks.com chart catalog directly in ChartBuilder. It also includes up to 200 song PDF chart unlocks for unlimited digital downloads.
For any users to access purchased charts or charts unlocked with Chart Pro they would need a ChartBuilder App Seat.
App Seats: For an Organization to grant additional team members access to Charts in ChartBuilder, each team member needs to be given an app subscription seat ($1.99/seat), granting the team member access to the organizations charts; either purchased charts or EVERY chart which is unlocked with Chart Pro.
Note: The founding organization admin does not need an App Seat to access purchased and cloud charts in ChartBuilder.
Individual Access:
The Solo Practice Bundle is a single subscription built to equip any musician with a set of tools to enhance personal practice time. It unlocks access to dynamic charts and RehearsalMix in ChartBuilder for a single user.
The Solo Practice Bundle is available directly in-app through the App Store and on MultiTracks.com and costs $5.99/month.
It includes unlimited access to charts and RehearsalMix in ChartBuilder.
RehearsalMix includes audio access to individual instrument parts directly in ChartBuilder.
Note: A user can purchase the Solo Practice Bundle for their own rehearsal needs in their Organization. If a user logs into another organization to access setlists, they will need an app seat granted by an organization admin.
Do I need a RehearsalMix seat to use ChartBuilder?
No. A RehearsalMix subscription is not required to use ChartBuilder. However, RehearsalMix seats ARE needed for anyone wanting to access RehearsalMix files in the ChartBuilder app.
In addition, a ChartBuilder app seat is not required to access RehearsalMix in ChartBuilder and users with JUST a RehearsalMix seat can access the RehearsalMix files in ChartBuilder without the charts.
Accessing charts in ChartBuilder requires a ChartBuilder App Seat.
Accessing RehearsalMix files in ChartBuilder requires a RehearsalMix seat.
What's the difference between the Chart Pro subscription and the Solo Practice Bundle?
For TEAM ACCESS to ChartBuilder, charts need to be unlocked with Chart Pro (or purchased individually), AND a ChartBuilder App Subscription is needed for each team member.
The Organization-wide Chart Pro Subscription ($14.99/mo) unlocks organization-wide access to the MultiTracks.com chart catalog in ChartBuilder for any organization member with an App Subscription. App subscription seats can be purchased and assigned to team members. Learn more about managing seats and subscriptions for people in your organization.
The Solo Practice Bundle gives full access to Charts and RehearsalMix in ChartBuilder for an INDIVIDUAL ACCOUNT. Anyone with a MultiTracks.com account can purchase the Solo Practice Bundle in-app as an iTunes subscription for $5.99/mo (or $4.99/mo on MultiTracks.com).