Short answer
This can be normal before travel or during the first connection after arrival.
If you have not arrived yet
The eSIM may stay on Activating until you arrive in the supported destination and connect to a local network.
If you already arrived
Check that:
the eSIM line is turned ON;
the eSIM is selected for Mobile Data;
Data Roaming is ON for the eSIM;
you are in the supported country/region for your plan.
Wait 10–15 minutes after checking these settings.
Important
Do not delete the eSIM during troubleshooting.
If it is still stuck, contact support with screenshots of the eSIM settings and your current country/city.