Short answer
If the eSIM is installed but there is no internet, the most common causes are phone settings, destination coverage, or local network connection.
Check first
The eSIM line is turned ON.
The eSIM is selected for Mobile Data / Cellular Data.
Mobile data is ON.
Data Roaming is ON for the eSIM.
You are in a country/region included in your plan.
If still not working
Contact support with:
- screenshot of the full SIM/eSIM list;
- screenshot showing the eSIM selected for Mobile Data;
- screenshot showing Data Roaming ON;
- current country/city;
- purchased country/region.
Important
Do not delete the eSIM while support is checking it.