We aim to be fair and transparent when it comes to refund requests. Below you’ll find a simple overview of how refunds work and when they may be granted. For full details, you can always refer to our Terms of Service.
When are refunds possible?
1. Technical Issues:
Full or partial refund is applicable if you did not receive access to your personalised weight loss coaching program or received a faulty product.
To request a refund, contact our customer support team at help@musclecharge.app within 14 days of purchase, providing detailed information and visual evidence. You can do this by reaching out to us via the chat you see in the top right.
2. Medical/Health Constraints:
Refund is available if you are unable to start or continue the program due to medical reasons supported by a note from your attending physician.
Refund is also applicable if you are hospitalized, confined to long-term care for more than 10 days, or have passed away within the first 30 days of the Subscription Services.
3. Personal Reasons:
If you do not see desired results despite good-faith efforts, we will refund your subscription fees as per our Money back Guarantee.
Good faith efforts include a 14-day period of following the program guidelines.
Provide proof of efforts, and if no results are observed within 35 days, a full refund will be issued.
Exceptions:
Our commitment to customer satisfaction extends beyond the outlined conditions. If you have other reasons for a refund, contact our Customer Support team at help@musclecharge.app for personalised assistance. You can also do this by reaching out to us via the chat you see in the top right.
Refund Process:
Approved refund requests will be processed within 5-10 business days to the original payment method.
Note:
Partial refunds allow continued access to Paid Services for the remaining subscription period.
Full refunds result in the loss of access to Paid Services.
Disputes and Chargebacks:
Initiating a dispute with your credit card provider may delay the refund process significantly.
Contact us directly for any refund requests to expedite the resolution. You can do this by reaching out to us via the chat you see in the bottom right.
How to request a refund
To request a refund:
Email us at help@musclecharge.app
Include any relevant details or documents (like error screenshots or a doctor’s note)
Please allow up to 3 business days for us to review your request. If approved, the refund will be issued to your original payment method within 5-10 business days.
A note on credit card disputes
If you file a dispute with your card provider, we won’t be able to issue a refund until the dispute process is complete—which can take up to 90 days. We recommend contacting us first so we can help you directly and avoid delays.
For all the official terms and refund conditions, please review our full Terms of Service.
Still have questions? Our support team is here to help at help@musclecharge.app