We recognise that in creating an account with us and moving through the vetting process, you are sharing some sensitive personal data. This article will explain how our system keeps this information safe and offers guidance on how you can use the platform safely.
Keeping your information safe during the vetting process
Enhanced disclosure
Upload your enhanced disclosure certificate, rather than emailing it to us. To do so:
Press ‘Disclosure certificate’
Press upload file
Enter the date of issue (DD/MM/YYYY)
Check the box to confirm if the certificate has been registered with the update service
Press ‘Send’
When a certificate is sent to us in this way, we encrypt the content to keep it as safe as possible. Once we review the certificate, it will be accepted or rejected. We do not retain certificates. Instead, we add secure and confidential notes of the information found on a certificate.
ID verification
Using our automated system, Trust ID means you do not need to send us copies of important identity information. The system works by asking you to take a selfie and a photograph of a photo ID document. A database search then verifies your address. Using the automated system is the safest and quickest way to verify your ID with us.
Press ‘ID verification'
From your smartphone, use the QR code to be taken to Trust ID
You will need a photo ID to complete the check. Follow the instructions on the screen to move through the process. Read more information on ID verification.
Need an alternative to the automatic system?
No problem, book a video call with us. One of our team will meet with you to view your photo ID and proof of address document. We do not retain copies of these documents. Instead, we make secure and confidential notes on the documents used to verify your ID.
What information is shared with students once you are published on the platform?
We take care not to disclose your personal information to students. If you offer in-person tuition at your home, your public profile will not show your complete address. Instead, the first part of your postcode is displayed, alongside a map marker showing the area. Your email and phone number are never shared with students.
Display name
Although we have details of your full name, you can set your display name to any you choose. The display name is what the student sees when they view your profile.