Whenever you run into an issue, we always recommend reaching out to Amazon Support first. In many cases, the issue may be on Amazon’s side, and submitting a ticket helps clarify the root cause faster.
While we’re also here to help, having an active case with Amazon allows us to better understand the situation and assist you more effectively if needed.
✅ How to Submit an Amazon FBA Support Ticket
Log in to Seller Central
Click Selling on Amazon
Select Fulfillment by Amazon (FBA)
Click Investigate Other FBA Issues
Choose Other FBA Issue
Once submitted, Amazon will review your case and respond—this can also help us diagnose and resolve your issue more accurately.