Our goal is to ensure you receive a product that meets our quality standards, and we will work with you to find a fair resolution if an issue arises. If your order arrives damaged in transit or contains a manufacturing defect, please contact us within 30 days of delivery at help@mycanvas.com. To help us evaluate the issue, please include your order number and clear photos of the product and packaging.
For orders damaged during transit, we require:
• A clear photo of the entire outer packaging, even if no damage is visible
• A clear photo of all inner packaging materials (tube, pouch, fascia board, etc.)
• Clear photos of all damaged products, showing the entire product rather than only the affected area
All reported issues are reviewed based on our quality standards and normal manufacturing tolerances. As with all custom-printed products, minor variations in trimming, binding, color, alignment, and other production characteristics may occur and do not necessarily constitute a manufacturing defect.
If we determine that a product contains a manufacturing defect or was damaged during transit, we may, at our discretion, offer a replacement, store credit, partial refund, or refund. In some cases, we may request the return of the affected item before issuing a resolution.
Claims submitted more than 30 days after delivery are not eligible for refunds, replacements, or credits, as we are unable to reliably verify product condition or manufacturing issues beyond this timeframe.