Ordering from MyCanvas

How to place an order

Step-by-step guide to placing an order on the MyCanvas website

Written by Janelle
Updated this week

How do I cancel my order?

Written by Janelle
Updated over a week ago

Can I edit my project after I order it?

Change my order, mistake in order

Written by Katelyn
Updated this week

How to reorder your ordered projects

Step-by-step guide to reordering a project you've placed an order for

Written by Janelle
Updated over a week ago

How to create a copy of your ordered project to continue editing

Step-by-step guide to creating a copy of an ordered project to continue editing

Written by Janelle
Updated over a week ago

Can I add a gift message to my order?

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Written by Karen
Updated over a week ago

Can I save my project to an external drive?

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Written by Karen
Updated over a week ago

How do I return my order?

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Written by Karen
Updated over a week ago

What if my order arrives damaged or defective?

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Written by Karen
Updated over a week ago

I didn't receive all of the items in my order. Where are they?

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Written by Karen
Updated over a week ago

My Photos Printed too Dark

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Written by Karen
Updated over a week ago

Missing package

My order was delivered but is missing. Where is my package?

Written by Katelyn
Updated over a week ago

How much is shipping?

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Written by Karen
Updated over a week ago

How long does shipping take?

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Written by Karen
Updated over a week ago

Can I ship to multiple addresses?

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Written by Karen
Updated over a week ago

Which shipping courier do you use?

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Written by Karen
Updated over a week ago

Can I change my shipping address?

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Written by Karen
Updated over a week ago

Where can I find my tracking number?

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Written by Karen
Updated over a week ago

Do you ship to my country?

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Written by Karen
Updated over a week ago

What about customs fees or import duties?

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Written by Karen
Updated over a week ago

My tracking shows "Arriving Late"?

Late order shipment

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Written by Karen
Updated over a week ago

Will you ship to a PO Box?

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Written by Karen
Updated over a week ago

My tracking number isn't working

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Written by Karen
Updated over a week ago

What methods of payment do you accept?

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Written by Karen
Updated over a week ago

How do I apply a coupon or promotional code to my order?

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Written by Karen
Updated over a week ago

Can I get an invoice for my order?

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Written by Karen
Updated over a week ago

Replacing Photos

Replacing photos in book, print, wall art

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Written by Karen
Updated over a week ago

Managing Your Internet Cache and Cookies

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Written by Karen
Updated over a week ago