If your order just shipped, it can take carriers 24 hours to get your package scanned into their system.
We often ship in bulk to USPS or FedEx, and the items are sorted at their facility. If they forget the first scan, your tracking may not update until it reaches a nearby post office or FedEx facility. This is common during the holiday season when shipping companies are experiencing peak volume.
If the tracking link provided in your email is returning an error, please email us for updated tracking info.
If you still have questions about your order and its status, please email us at help@mycanvas.com, and we'd be happy to check for you!
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