If the carrier has marked your order as delivered, but you haven’t received it, please double-check around the property, in your mailbox, with others in the household, and with your neighbors in case it turns up elsewhere. If your order is nowhere to be found after 3 business days, please let us know. We typically see packages appear during this time. Your missing package claim must be reported within 5 business days from when the package was marked as delivered.

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