To avoid losing your game progress and creating duplicate accounts, it's important to log into the app correctly. In this article, we'll explain how the login system works and how to keep your account safe and hassle-free. 😊
Login Methods
You can log into the app using three methods:
Facebook;
Google;
Apple ID (for iOS users).
If you have just installed the app and haven't logged in yet, you are using a guest account (Guest) with a unique User ID. Currently, if you log in through one of the available services, your existing User ID is retained. However, if you log out, a new User ID will be created.
What Happens When You Sign Out?
If you tap Sign out in the Profile tab, the app will ask for confirmation. If you confirm, your current account will be disconnected, and a new guest account with a new User ID will be created automatically. If you later try to log into your old account, the app will warn you that an account with your progress already exists. If you proceed with the login, your current guest account will be lost.
Important: To avoid losing progress, always use the same login method. If you log in with a different service (e.g., first Google, then Facebook), the app will create a completely new account with no previous progress.
Please note: If you sign out or create a new account, any active subscription purchased through My Drama will also become unavailable.
How to Keep Your Account Safe?
To avoid confusion and prevent progress loss:
Always use the same login method to ensure you keep your progress.
Do not sign out unless you plan to change your login method.
Remember which service you used to log in so you can easily access your account again.
If you reinstall the app, save your original User ID – this will help support restore your progress faster.
Important Information About Web Subscriptions
If you have a web subscription, it will not transfer to the app automatically when logging in via email. In this case, simply contact support, and we will help transfer it manually. 😊
Contact Support
If you experience any issues, please contact our support team at support@my-drama.com. To speed up the resolution process, make sure to include your current User ID in your message. 💌
Conclusion
To keep your progress safe, always use the same login method and avoid signing out frequently. If you have any issues, feel free to reach out to support – we’re always happy to help! 💙