If subtitles are not working for a show on My Drama website, try the following steps:
Ensure you are logged into your account, as subtitle settings may not function properly if you are not logged in.
Check your browser settings and ensure you are not using a VPN set to another country, as this can affect subtitle availability.
Try reloading the page, clearing your browser cache and cookies, or using a different browser or device.
Ensure you have a stable internet connection, as poor connectivity may cause subtitle loading issues.
If you are using Android, you can also try clearing the app cache, updating the app, restarting, or reinstalling it.
If subtitles are still missing after these steps, it may be because the content has not yet been fully translated into your preferred language. In many cases, only English subtitles are available at first, and translations for other languages are added as they are completed.
If you have any questions or difficulties, please contact us at our email address support@my-drama.com. Please keep checking your email, as our support team may request additional information from you to help us better serve you. We will process your request as quickly as we can, but you will never be left without an answer!