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My subscription isn't showing / shows "Not Subscribed" but I paid

Subscription problems

Written by Staron Viglard

Dear Viewer,

Please try the following steps:

⚙️ Go to your Me Tab and tap the gear icon to open Account Settings

📋 Scroll to the Account section and check your Subscription Status

🔄 If your subscription isn't showing, tap the Restore button to attempt to restore your purchase

🔐 Make sure you are logged in with the same account used at the time of purchase

Please note that web and app subscriptions work independently — if your subscription was purchased on the web, it may not be reflected in the mobile app and vice versa.

If the issue persists after restoring, please share your User ID and we'll investigate further! 💬

Best regards,

My Drama Support Team 🎬

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