If your series is locked or your subscription doesn’t unlock all content, here are the most common reasons and how to fix them:
1. Your plan doesn’t include full access
Not all subscription types unlock everything. Some plans offer specific benefits or limited access, while the Premium subscription lets you watch all non-exclusive series. Exclusive series are available only with VIP. You can check which plan you have in your account’s subscription settings.
2. Free episodes have ended
The first few episodes of most series are free. To keep watching, you’ll need a Premium subscription.
3. You’re not logged in
Without logging in, your subscription won’t apply. See How do I check if I’m logged in?
4. You’re logged in with a different email
Your subscription is linked to the email you used to buy it. Log out and log back in with that email. Not sure which one? Look for the subscription confirmation email in your inbox.
5. Your subscription has expired
Check its status at https://my-drama.com/settings → Subscriptions. If it has expired, you can subscribe again from any locked episode.
6. The page hasn’t updated
Refresh the page, check your internet connection, clear your browser’s cache and cookies, or try another browser.
Still have questions?
Our team is always happy to help — just write to us at support@my-drama.com. We may email you for a few more details, so keep an eye on your inbox.