Understanding and maximizing demand is key to success. That’s why, at Mygocu, we’ve designed a feature that will make a difference in your strategy: the Waiting List.
Want to know how this tool can revolutionize the way you manage your experiences? Let us explain, step by step.
What is the Waiting List feature, and why is it so useful?
When a type of accommodation in one of your experiences is sold out, all is not lost. Thanks to the Waiting List, you can turn a moment of frustration for your customer into a valuable opportunity for your business.
Measure real demand:
This tool allows you to gauge the interest generated by each type of accommodation, providing valuable data to plan future experiences or even expand your current offering in real time if conditions allow.
Get highly qualified leads:
Each person who fills out the form automatically becomes a highly qualified lead. You’ll gain detailed insights into their preferences, needs, and desires, enabling you to personalize your communication and offer experiences tailored to their expectations.
How does it work?
The process is as simple as it is effective:
When a type of accommodation is sold out, the "Book" button is automatically replaced with the "Waiting List" button.
2. By clicking the button, the customer accesses a form where they can specify their needs, preferences, or any special requests.
3. All this information is centralized in the Sales > Waiting Lists section of the Mygocu dashboard.
How can you make the most of it?
The Waiting List is not just a place to collect data—it’s a strategic tool you can use in multiple ways:
Real-time monitoring: Easily access all the forms submitted from the Sales > Waiting Lists panel.
Advanced lead management: Update the status of each lead based on their progress in the sales funnel. Use this section as a mini-CRM to organize your prospects for more personalized follow-up.
Trend analysis: Identify patterns in your customers’ preferences. What type of accommodation generates the most demand? Are there specific seasons with higher interest? This data will help you make more informed decisions.
Upselling and cross-selling: Use the information collected to offer alternatives, upgrades, or additional services. For example, if a customer is interested in a sold-out accommodation, you could suggest a different date or a complementary package.
Key Benefits
Boost Your Sales Opportunities: Don’t lose potential customers due to unavailability.
Enhance Personalization: Use the information from the forms to offer alternatives or make more precise recommendations.
Centralize Management: Keep everything organized in one place, saving time and improving your follow-up process.
Start Using the Waiting List Today
Activate this feature in your experiences and access the Sales > Waiting Lists section to manage leads quickly and effectively. This tool will not only help you improve your offerings but also allow you to make the most of every inquiry.
Ready to get started? Try it out in your next experience!