Logiwa IO includes 4 different user types, and each user type plays different roles for the account. In this article, we explain the user type's access levels and their effects to manage clients.
User Types
Logiwa IO has 4 different user types: Owner, Operation User, Admin Client User, and Client User.
Owner
The Owner user, the user who created the Logiwa account.
In Logiwa there can be only one Owner user for an account.
An Owner user has access to every function of the purchased sales package. The owner user can see, edit, delete, create, change, or add any data within the system. The owner will have access automatically to any client created in the system.
As a summary, the owner user is will be available to create, edit, see, delete, or change any client data or client-related data within the system.
Operation User
The operation user mostly refers to users who work for the fulfillment company. They can be pickers, packers, receivers, or a warehouse supervisor, etc.
An Operation user has access to only warehouse operations-related functions. They cannot access any account, company, or client settings-related data.
In summary, the operation user does not have access to manage clients. He can not create, change, edit, or delete any client-specific settings.
Admin Client User
The Admin Client User mostly refers to the admin user of a client. The user still is a client user, but it has more access than an ordinary client user.
The Admin Client User's access level is defined to manage client specific definitions, preferences, and users. For example, an admin client user can set up client preferences such as Currency or Language. But the user cannot access any account or company-related data. An admin client user has access to the functionality of a Client User as well. An admin client user is a more powerful user than a client user but a less powerful user in comparison to the owner user.
We're highly suggesting having only one Admin Client User for a client.
Client User
The Client User is a standard client user.
The Client User's access level is limited to see reports and the client's own data such as orders or products. They have access to edit, delete, and create orders.
Need to note that, access levels of each client user role can be varied. Admin Client User can limit client user rights. For example, delete access may not be given to any client user.
Accessed functionality for user types:
Owner | Admin Client User | Client User |
Shipment order screen | Shipment order screen | Shipment order screen |
Fulfillment Pipeline screen | Fulfillment Pipeline screen | Fulfillment Pipeline screen |
Shipments screen | Shipments screen | Shipments screen |
Shipment history screen | Shipment history screen | Shipment history screen |
Purchase order screen | Purchase order screen | Purchase order screen |
Receiving history screen | Receiving history screen | Receiving history screen |
All available reports | All available reports | All available reports |
Warehouse Ops screen |
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Workflow screen |
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Account Settings |
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Company Settings |
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Channel integration setup | Only the client's channel integration |
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Carrier integration setup | Only the client's carrier integration |
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User management | Only the client's user management |
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Client screen | Client screen |
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Client settings | Client settings |
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A matrix that shows which user type can manage other user type's access:
Managed User Type / User Type | Owner | Operation | Admin Client | Client |
| Operation user | -- | Client | -- |
| Admin client user | -- |
| -- |
| Client user | -- |
| -- |
An owner user can manage access levels of Operation, Admin Client, and Client user types.
An admin client user can manage only his client's users.
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