ShipStation is a leading shipping and fulfillment platform that helps businesses of all sizes manage their sales efficiently. By integrating Logiwa with ShipStation, you can automatically get access to orders and products, enhancing your operational efficiency and customer experience.
Available Functions
Get products: Download orders that have been created in your store.
Get shipment orders: Download shipment orders from your store that are ready for shipping."
Send shipment info: Send shipment information directly to your store once the order has been shipped from Logiwa.
Connect to ShipStation
To connect to ShipStation, begin by visiting our Store and Marketplace Integrations page.
Select ShipStation from the available options.
A pop-up will open with 2 pieces of information that need to be entered. Enter your API Key and API Secret, then click Continue to proceed.
Once the system has accepted your credentials, you'll enter your new store's details.
General
For the General section, you'll enter your store's basic details. Information on each field is below the screenshot.
Field | Description |
Connection Store Name | The original name of your ShipStation connection. If no entry is made in the field below, this will be the name displayed in Logiwa. This field cannot be modified. |
Store Name | An alternative name for your ShipStation connection. Entries in this field can override the above field. |
Warehouse* | Choose the warehouse from your account that will use this connection. |
Client* | Choose the client from your account that will use this connection. |
Active | Set to Yes to make this connections active. Set to No to make it inactive. |
Click Next to continue.
Advanced
In the Advanced section, you'll input any order filtering information necessary. This will allow you to filter the orders that are downloaded from your store according to the tags set in ShipStation.
If you wish to only download certain orders from ShipStation, you can tag them in ShipStation then enter the tags to download here.
Start by choosing your Filter Method. You can either filter by two methods:
Any of the Following Tags: Filter orders by any ShipStation tag you enter
All Following Tags: Filter for orders that have all of the following ShipStation tags
To add a tag, type it under the Order Tag field and Enter. Repeat this process to add additional tags.
Use the X icon if any tags need to be removed.
Click Next to continue.
Configuration
From this section, you'll decide how/what Logiwa imports from ShipStation. Expand the sections below to learn more about these functions.
If this is the first store you are connecting to Logiwa, we highly recommend connecting the store with the most comprehensive product catalog. If this is an additional store, we recommend that you check and update your product SKU codes so that your products can be linked in Logiwa. Doing so will prevent any duplicate products from being created.
Download Products
Download Products
If selected, the system creates unique products in Logiwa based on the SKU in the connected store. This allows the system to smoothly import orders with the correct products.
If your product does not have a SKU, the system will utilize the product's Title as the SKU in Logiwa.
In the event that your product's Seller SKU and Name are not provided, Logiwa will be unable to create the product and will issue a warning in the Integration History section of the Integration Log.
When you change the following fields of the product from the connected store, it is reflected in Logiwa:
Barcode: Matches to the UPC of the product in Logiwa.
Price: Sales price of the product.
Image: Image(s) for the product.
Title: Matches to the Name and Description fields of the product in Logiwa.
Adding Variants: Variants are a different version of the product in Logiwa
If you modify any field of the product in Logiwa, these alterations will not have an impact on the store's product.
When you delete a product or a variant from your connected store, Logiwa will not automatically delete it.
If this option is not enabled, you can manually link your products from the Product Listings tab on the Product screen.
When you opt not to download products from your store, additional configuration options will appear under Download Orders to provide options for the system's actions when incoming orders do not have matching products.
Download Orders
Download Orders
When this option is enabled, Logiwa automatically downloads new sales orders and related customers to assist you in smoothly managing your shipment preparations. This includes tasks such as gathering the necessary products, packing them, printing the packing slip, and more. If this option is not enabled, you will need to manually download orders and add them to the system before proceeding with picking, packing, and shipping orders.
Once setup is completed, Logiwa downloads orders that are:
Paid
Draft, Fulfilled, or Cancelled orders are not downloaded to Logiwa.
After an order is downloaded to Logiwa, if it is cancelled from the store, Logiwa marks the order as Cancelled as well.
When an order is marked Cancelled, this cannot be undone.
If you cancel or delete an order in Logiwa, this action will not be sent to your store.
In addition to new orders, changes made to existing orders will be reflected after orders have been re-downloaded. For instance, if the Shipping Address of an order has been changed, you will see the same changes in Logiwa.
Let Logiwa Create Partial Orders
Appears when you have chosen not to download products.
When selected, Logiwa will create partial orders based only on the products that have been added to our system. It will not create new products for those that have not been created. This is an either/or selection with the below option.
Create Nonexistent Products When Orders Are Downloaded
Appears when you have chosen not to download products.
When selected, Logiwa will create a new entry in Logiwa for products downloaded from ShipStation that do not already have an entry. This will allow products to be added automatically. This is an either/or selection with the above option.
Send Shipment Info to My Store
Send Shipment Info to My Store
When you ship an order with Logiwa, this option automatically updates the order in the ShipStation store as Fulfilled. If there is a tracking number on the order, Logiwa will also update it.
If this option is not enabled, ShipStation will not automatically update when orders are fulfilled, and any shipment info will need to be added manually to your store.
To complete setup, click the Finish button.
This will start the initial import process, which can take some time.
When the store has been integrated successfully, the status will change to Completed.
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