Logiwa IO Store Integration Frequently Asked Questions

Unique, properly formatted SKUs for fulfillable items

Clear product type distinctions: physical vs. digital/service

Complete customer info (first/last name, valid addresses)

Correct inventory locations with tracking enabled on the channel side
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API keys must be valid, unique, and correctly configured

All required scopes/permissions (orders, inventory, products, etc.) must be granted

Missing credentials or permissions cause data sync failures
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Use fresh test orders after setup

Ensure data is complete and valid

Test before going live to avoid production issues

Syncs based on the “Last Modified/Updated Date” field from channels

If this field isn’t updated by the channel, changes may be missed
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Confirm connection is Activated and Completed

Verify order/product status is open/active/fulfillable

Check for complete data (SKUs, quantities, customer info)

Review integration toggles (Download Orders, Sync Inventory, filters, tags)

Ensure product listings are linked

Validate inventory locations and sellable stock

Look for sync errors in integration management screens
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Scheduled syncs happen at defined intervals

Event-driven syncs (e.g., webhooks) occur on changes

Inventory sync triggers only if inventory changes

Simply turning sync on doesn’t push data unless there's an inventory update
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The "Never Sync" toggle on Product Listing, when turned ON, blocks Logiwa from pushing inventory updates for that listing

Shopify plan must allow access to protected customer data (e.g., via Carrier Calculated Shipping)

Grant all required Shopify API scopes (orders, products, inventory, fulfillments, customers, etc.)

Products must:

Orders must be Unfulfilled and meet payment status filters
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Prevents saving configuration

Halts data synchronization completely
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If OFF, products must be created and linked manually in Logiwa. Otherwise, you'll get "SKU does not exist" errors

Download Product runs daily; can also be triggered manually
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Product Listings link Shopify products to Logiwa Products

Unlinked listings block sync

Deleting/recreating products in Shopify creates new Product IDs

Re-link or update listings in Logiwa when Shopify Product IDs change
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Ensure orders are assigned to the correct fulfillment locations

Orders may initially lack data and cause sync delays
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Orders must be assigned to Shopify locations that Logiwa monitors

Avoid multiple Logiwa connections to the same Shopify store (conflicts can occur)
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Product data may not be synced before the order sync

Delays from 3rd-party apps may cause incomplete data during sync
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Orders in a non-"Open" status in Logiwa block updates

Changes may not update Shopify's "Last Modified" timestamp

Financial status changes outside import filters can block sync
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Make a small change (like adding/removing a tag)

This updates the "Last Modified" timestamp

Logiwa will reprocess the order on the next order sync cycle
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Avoid kits without SKUs — use placeholders or define all component SKUs

Kits must be correctly configured in Logiwa with valid components
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Kit availability is based on component stock

Enable “Track Quantity” on both kit parent and components in Shopify

Ensure kit SKUs are properly linked in Logiwa
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Sync Inventory toggle must be ON

Products must be created/downloaded and linked

Positive sellable inventory must exist in Logiwa
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Triggered by inventory changes (event-driven)

Manual sync can be triggered from Logiwa for queued items
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Logiwa updates Available or On Hand stock based on Inventory Sync Method selection

If On Hand is sent from Logiwa, Shopify calculates (Available Quantity) as

(On Hand Quantity) - (Committed Quantity)

​If Available is sent from Logiwa, Shopify calculates (On Hand Quantity) as

(Available Quantity) + (Committed Quantity)

Open orders in Logiwa may reduce available stock

Product status, location settings, or sync toggles might block updates

Shopify's “Track Quantity” setting and listing health impact visibility
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Quantity mismatch between Logiwa and Shopify can cause the shipment message to be rejected

Orders created manually in Logiwa are not eligible for fulfillment updates to Shopify

Kits must be properly configured in Logiwa, with correct linking of both parent and component SKUs

If the order is manually updated in Logiwa after the order is downloaded (e.g., an item is added or removed—even if the same item is re-added, or quantities are changed), this breaks the Send Shipment Info logic and prevents fulfillment updates from being sent to Shopify
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Tags are evaluated at order import

Use conditions like “Tag = FraudReview” to trigger workflow rules (e.g., block order)
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Let the order sync to Logiwa

Create a workflow triggered by tag (e.g., “Fraud”)

Action: “Do not Download Order” to prevent fulfillment
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All order lines must have valid Seller SKUs ("Detail Code")

FBM SKUs must be created and linked in Logiwa

Errors like “Detail Code cannot be empty” indicate SKU issues

Fix by verifying and correcting SKUs in Amazon and Logiwa, then re-sync
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Cancelled orders are ignored

Pending Payment orders are downloaded, allowing you to hold them until payment clears
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Ensure the order is MFN/FBM in Seller Central

Confirm product listings exist and are linked in Logiwa

Use different SKUs for FBA and MFN listings if needed

Verify customer data and integration connection settings
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Logiwa skips orders already marked as “Cancelled” at sync time
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Stock consumed by open Logiwa orders

Inventory location setup may block sync

Product must be marked as sellable

Product Listings must be linked and active
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Ensure orders exist and are in a valid status in ShipStation

Verify API Key/Secret matches in both platforms

Check that all SKUs in the orders are linked in Logiwa
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No, Logiwa does not push inventory updates to ShipStation