Life happens and there will be times when a patient may miss a membership payment because the card attached to it has either expired, was lost, or was stolen.
Patients can manage their billing information on your Patient Rewards app to avoid this, but if you don't you will get a dunning alert.
We have built in a notification system triggered by missed payments and provides patients an easy way to update the billing information associated with their membership(s).
Additionally, practices will get notified of any missed payments via email.
After updating your payment method, the banner will not go away until Stripe successfully processes the new payment. If the new payment method fails, the banner remains on the screen.
The new card is not charged immediately. Stripe determines when to re-try (typically within 5 days).
If you do not update the payment info, Stripe will try to charge the card 3 more times every 7 days. On that last attempt, the membership will be cancelled.
FAQs:
After my patient updates their payment method, how soon will the banner go away on their app?
This is up to Stripe and when they decide to run the payment through again. Once they run the payment through and it's successful, the banner will go away.
If the payment fails, the banner will stay at the top of the screen. We recommend giving it approximately 24-48 hours to see the banner disappear.
After my patient updates their payment method, are they automatically recharged for their monthly membership?
Stripe needs to re run the card. We cannot accurately predict when they will run the new card, however, if you wish to expedite this process, we recommend contacting Support or CS to process the payment manually.
Have additional questions about your app?
Visit www.MyRepeat.com