Description: The image above displays the 2 ports on the Netlink Trust termination point where MyRepublic will be connecting the modem to 1 of the available activated ports.

To ensure minimal Internet downtime during the transition, when fibre broadband subscribers switch Internet Service Provider(ISP), Netlink Trust (NLT) will activate the second-fibre line in the Termination Point (TP) and install your new fibre broadband line there.

However, in order to activate this second fibre line, Netlink Trust needs to ensure that there is sufficient backend fibre capacity in their infrastructure. When there isn't, NetLink Trust will need to install additional fibre resource, which will delay the installation.

This issue affects all ISPs and households in Singapore.

How long will it take?

In our experience, the issue usually takes between 4-8 weeks for NLT to resolve.

Once NLT notifies us that they have completed the fibre resource top-up, we will contact our subscribers within 1 working day to arrange for installation appointment.

Do take note that at this stage there is an existing contract between the subscriber and MyRepublic. Applicable charges may apply.