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Mobile Troubleshooting: Which service is affected?
Mobile Troubleshooting: Which service is affected?
Updated over a week ago

Here are some simple steps to troubleshoot common issues with your mobile connection in Singapore! πŸ“±πŸ”

  1. Restart your mobile phone: Try switching off and on your mobile phone to reconnect to our network. Alternatively, toggle the flight mode on and off.

  2. Flight mode: Ensure that your flight mode/airplane mode is turned off in your phone settings.

  3. Check for software upgrades: Verify that your phone's software is up-to-date by checking under "software update" in your settings.

  4. Test your SIM card in another phone: Determine if the issue is with your SIM or phone by inserting the SIM into another mobile device.

    If the SIM works in another phone, it suggests a problem with your current mobile handset. Please reach out to the manufacturer for further assistance.

  5. Check your physical SIM card:

    • Remove your SIM card and inspect for any physical damage.

    • Ensure it fits properly into your SIM tray when reinserting.

    If there is damage or you encounter issues fitting the SIM into the tray, please contact our customer support.

  6. Check your 3G/4G signal bar: If the signal bar is low, surrounding obstacles may be blocking the signal. Various factors can affect your service, so consider these reasons for connectivity issues.

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