Error message

Description

Suggested action

The reciprocal event for the other farm involved in this transfer can not be found and therefore can not be synchronised with Figured.

The Trev + Figured integration is only able to synchronise transfer events where the records for both farms involved in the transfer match (equal but opposite transfer events).

NB: This message will typically be displayed for transfer events that were created prior to the improved two-way livestock transfer mechanism being released in Trev.

Option 1/ Contact the other farm to confirm the correct details. We recommend locating and removing the original transfer event that has failed, then creating a new transfer event with the correct details.

Option 2/ Delete the transfer event and use an alternative event type (such as purchase/sold or missing/found).

The details of this transfer event do not align with the other farm involved in this transfer and therefore can not be synchronised with Figured.

The Trev + Figured integration is only able to synchronise transfer events where the records for both farms involved in the transfer match (equal but opposite transfer events).

Option 1/ Contact the other farm and agree on the correct details and edit this transfer event. NB: if you make changes you’ll need to wait until the other farm has confirmed those new transfer details before being able to synchronise.

Option 2/ Delete the transfer event and use an alternative event type (such as purchase/sold or missing/found).

The other farm involved in this transfer is not connected to Figured.

The Trev + Figured integration is only able to synchronise transfer events where both farms involved in the transfer have been connected to a “Livestock Tracker” in Figured.

Option 1/ Establish a connection with the “other” farm to a tracker in Figured and re-sync the event.

Option 2/ If you do not wish to create a connection for the “other” farm to a tracker in Figured, then delete these records and use an alternative event type (such as purchase/sold or missing/found).

This event has failed to synchronise in Figured. Please try again and if the problem persists refer to the Figured Troubleshooting Guide in the Help Centre.

The Trev + Figured integration is only able to synchronise transfer events where both farms are within the same Figured farm.

Option 1/ Ensure both farms are mapped to the same Figured Farm (or farms within a multi-farm) and re-sync the event.

Option 2/ Delete these records and use an alternative event type (such as purchase/sold or missing/found).

This event has failed to synchronise in Figured.

This is a general failure message which might be due to connectivity issues relating to the integration.

Try again and if the issue persists please contact the Trev support team via Intercom.