To learn about enabling Online Payments, please see this short guide.
To require deposits for online bookings, within Settings > Online Payments > [Settings] (at the top-right), set Prepayment for appointments = Required so that customers are subject to the prepayment setting (full/deposit/none) configured at the service level when booking. Meanwhile, you can force individual customers (e.g. no-shows) to always prepay the full amount.
All deposits are only non-refundable after your cancellation limit has passed, so set your cancellation limit to dictate the latest that a customer can cancel and receive a refund. We also recommend updating your booking policy (within Settings > General > [Manage Legal Documents]) to reflect this.
To change the prepayment setting at the service level, within Settings > My Business, click the pencil (edit) button against the staff's service:
The choice will be indicated on the service price - example above showing:
Haircut: Requires the full £20 prepayment.
Sides & Back: Requires no prepayment.
Facial: Requires a partial £10 prepaid deposit.
You can force full prepayment on an individual customer by clicking the [Force Prepayments] button on their record.
These customers will be marked with a card icon next to their name and listed under the Forced Prepay tab on the Customers (directory) page.
You can un-force a customer by editing their record and unticking forced prepayment.
Please contact us if you need any advice.