To learn about enabling Online Payments, please see this short guide.
If you have Online Payments enabled, you can force prepayment on an individual customer by clicking the [Force Prepayments] button on their record.
Depending on your Prepayment for appointments setting (configured within Settings > Online Payments > [Settings]):
Optional: Forced customers are subject to the prepayment setting (full/deposit/none) configured at the service level.
Required: Forced customers always prepay the full amount.
These customers will be marked with a card icon next to their name and listed under the Forced Prepay tab on the Customers (directory) page.
You can un-force a customer by editing their record and unticking forced prepayment.
Service prepayment setting
To change the prepayment setting at the service level, within Settings > My Business, click the pencil (edit) button against the staff's service:
The choice will be indicated on the service price - example above showing:
Haircut: Requires the full £20 prepayment.
Sides & Back: Requires no prepayment.
Facial: Requires a partial £10 prepaid deposit.