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How to stop new customers from booking online
How to stop new customers from booking online

Prevent new customers from making appointments and control which ones to allow through.

Alan Wong avatar
Written by Alan Wong
Updated over 2 years ago

Within Settings > General, set Send confirmation emails when the customer registers = Don't send before clicking [Save] at the bottom of the page:

When a new customer registers, they will see the following message:


Thank you for signing up!

We are not ready to accept bookings but we will send you an account when we are.


They cannot book until their account has been confirmed via email or by an admin.

If you want to allow a new customer through to book, on the Customers page where you can filter for unconfirmed records, you can click [Resend Confirmation] which will send the customer an email (with the subject 'Confirmation instructions') to verify their account:

Alternatively, you can [View] their record and click [Confirm email] at the top to manually verify their account:


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