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How do tips work

About recording tips on the system and how to enable for online payments.

Alan Wong avatar
Written by Alan Wong
Updated this week

Manually recording tips

To manually record a tip, click [Checkout] and then toggle on 'Add a tip?':

If Include tip in balance = Unticked: The tip is excluded from the balance to pay and in the 'Cashing Up' report, it is not recorded as a payment:


If Include tip in balance = Ticked: The tip is included in the balance to pay and in the Cashing Up report, it is recorded as a payment:

You can see the total tips per staff member via Reports > Commission:

Tips on merged payments

If a customer has two appointments on the same day with different staff members, you can merge the two payments into one single transaction, like so:

If a tip is recorded, the system will split it proportionally between the staff members. Using the above example:

  • Kelly: £30 service

  • Chris: £40 service

If a £7 tip is recorded, £3 will be recorded against Kelly and £4 against Chris in the reporting.

Online tips

If you have enabled Online Payments, you can allow customers to add a tip when booking an appointment. This can be configured within Settings > Online Payments > [Settings]:

You can choose to prompt fixed amount options:

Or percentage of appointment value options:

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