Manually recording tips

You can record a tip on the appointment record using the [Add Tip] button:

Set the tip amount:

Include tip in balance = Unticked: The tip is excluded from the balance to pay:
On the Cashing Up report (accessible via Reports), it is not recorded as a payment:
Include tip in balance = Ticked: The tip is included in the balance to pay:
On the Cashing Up report, it is recorded as a payment:

You can see the total tips per staff member via Reports > Commission:

Tips on merged payments

If a customer has two appointments on the same day with different staff members, you can merge the two payments into one single transaction:

Like so:

If a tip is recorded, the system will split it proportionally between the staff members. Using the above example:

Kelly: £30 service
Chris: £40 service

If a £7 tip is recorded, £3 will be recorded against Kelly and £4 against Chris in the reporting.

Online tips

If you have enabled Online Payments, you can allow customers to add a tip when booking an appointment. This can be configured within Settings > Online Payments > [Settings]:

You can choose to prompt fixed amount options:

Or percentage of appointment value options: