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Starting or receiving a Nearo call

Learn how to start a Nearo call or answer an incoming call using the Nearo desktop app.

Updated over 2 weeks ago

Nearo Calls connect you directly with a specific student from your roster using the Nearo desktop app.

ℹ️ Nearo also supports Rooms, which let guests join without an account using a shared link. See Starting a Nearo Room if you want to connect that way instead.

Who can start or receive Nearo calls

Calling permissions in Nearo depend on your role.

  • Administrators and teachers can start calls and receive incoming calls.

  • Students can receive calls but cannot start calls.

Starting a Nearo call

Only administrators and teachers can start calls, and the Nearo desktop app must be open.

  • Open the Nearo desktop app.

  • View your list of connected people.

  • Check the status next to each name.

    • A green dot means the person is online and available.

    • A red dot means the person is offline and cannot be called.

  • Press the Call button next to the name of a person with a green dot.

  • Listen for the ringing sound, which is similar to a standard phone ring.

  • When the other person answers, they will appear on your screen and the call will begin.

πŸ”” You can only start calls with people who are online and showing a green dot.

Receiving a Nearo call

Administrators, teachers, and students can all receive calls, but the Nearo desktop app must be open.

  • Keep the Nearo desktop app open on your computer.

  • Listen for the ringing sound through your computer's speakers.

  • Press Answer to join the call.

πŸ”” If the Nearo desktop app is not open, incoming calls will not be received.

Ending a Nearo call

Any participant in the call can end it at any time.

  • Press the red End call button.

  • The call will disconnect for both participants.

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