Nearo is designed for live, one-to-one instruction and intentionally limits the amount of student data it collects.
What student data does Nearo collect?
Nearo does not capture, store, or analyze instructional content or student performance data, with one exception: what is written or drawn on the pages of a notebook is saved in the host's account so the notebook can be reopened later.
Nearo may collect limited student information only when required for access and basic session functionality, including:
A student name for display during a session, which is also used to name any notebook the host opens with that student
A student email address when an account or login is required
Nearo also collects technical information about how a session ran, such as the app and device type, the country and region the connection came from (never a city or street address), and connection quality figures like lost data and delay. This is used for quality and support. It contains no audio, video, screen content, or chat messages.
Nearo uses analytics and error reporting tools to see how the apps are used and to find and fix problems. Guests are not otherwise identified in these tools, but the name a guest enters is shared with analytics when a guest connects from the web app and when the host admits a guest.
Nearo does not collect grades, assessments, learning analytics, or academic records.
What data is not collected about students?
Nearo does not:
Track student activity for advertising or marketing
Build student profiles or learning histories
Record sessions
Store chat messages, which go directly between the two apps so Nearo's servers never see the text
Claim ownership of student data
Sell student or personal data
Audio, video, screen sharing, and remote control data are processed only in real time to run the session and are not stored. Nearo has no recording feature.
How does Nearo handle student data in educational settings?
When Nearo is used by a school, tutoring organization, or educator:
The school or organization is typically the data controller for student data
Nearo acts as a service provider (data processor)
Student data is processed only under the direction of the educator or institution
Nearo is commonly used as a “school official” service provider under FERPA and does not use student data for secondary or commercial purposes.
Who is responsible for student consent and data policies?
Educational institutions, tutors, and organizations using Nearo are responsible for:
Providing required FERPA or privacy notices
Obtaining parental or student consent when required
Setting and enforcing their own data retention policies
If a user records a session with an outside tool, that user is responsible for ensuring appropriate consent.
Where can I find Nearo’s full privacy terms?
You can review Nearo’s full Privacy Policy and Terms of Use on the Nearo website for detailed legal and compliance information.