Nearo is built for live, real-time instruction and is designed to protect user privacy during sessions.
Does Nearo record sessions?
Nearo does not record video, audio, screen sharing, or remote control activity, and there is no recording feature in the Nearo apps.
When you use Nearo for a live session:
Video and audio are transmitted in real time and are not saved.
Screen sharing and remote control activity are not captured or stored.
Nearo does not provide session replays or automatic recordings.
Audio, video, and screen data are processed only as needed to deliver the live session and are not retained once the session ends.
Notebooks are different from a recording. When a host opens a notebook during a session, the pages that the host and student write and draw on save automatically and stay in the host's account, so they can be reopened in a later session. A notebook keeps only what was written or drawn on its pages. It does not capture audio, video, or the shared screen.
Notebooks are private to the host who owns them. Other teachers in the same organization cannot open them, and Nearo has no feature for sharing a notebook.
ℹ️ Nearo’s Privacy Policy explains that media streams are processed transiently to provide the service and are not stored unless a recording feature is explicitly enabled in the future.
What happens if a user records a session?
Nearo has no recording feature.
If a user records a session with an outside tool:
The user is responsible for obtaining any required consent.
Recording must comply with applicable privacy, education, and data protection laws.
How Nearo handles session and user data
Nearo collects and processes limited data needed to operate the platform, such as:
Account information, such as name and email.
Device, usage, and diagnostic data.
Call quality figures, such as lost data and delay. These are numbers only and never include audio, video, screen content, or chat messages.
Session timestamps and feature usage for reliability and security.
Nearo does not sell personal data and does not use session content for advertising or profiling.
Educational use and student privacy
When Nearo is used by schools or tutoring organizations:
Nearo acts as a service provider supporting educational instruction.
Student data is processed only at the direction of the educator or institution.
Educational institutions remain responsible for consent, notices, and data retention decisions.