French version: https://intercom.help/neatcar/fr/articles/5868913-que-se-passe-t-il-si-la-station-de-lavage-est-brisee
Are you at a car wash and it is broken? Unfortunately, we are only the middleman between the customers (our users) and the car wash. So unfortunately we have no control over the washing stations. However, you have the can do one of that possibilities:
Come later
You can keep your wash code and come back to use it at another time.
Go to an another station
If you want to wash your car now, you can go and check from the history page to see where your code is valid.
How to see your history: https://intercom.help/neatcar/en/articles/5825077-how-to-find-my-car-wash-code
Take note that code is not refundable.