The Certificate of Origin (CO) is a document to certify the place of manufacture of goods. It is required when exporting to specific countries when requested by the consignee for customs clearance. This is required for every individual order. The fee for Certificate of Origin is $125AUD*. When making a purchase online, the CO will be included in the shipping & handling fee. Countries requiring CO are as follow – Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Lebanon, Malaysia, Oman, Palestinian Territories, Syria, Thailand, UAE, Yemen and Qatar* ($150AUD)

Every NEOZ cordless lamp is made to order, retail orders will typically be dispatched within 1-5 days. Commercial quantities will typically be dispatched within 10-14 days upon full payment. We will make sure to let you know when your product is expected to ship.

We are happy to accept returns for items within 7 days of order delivery for all our retail customers. The returned product must be free from wear, stains or any condition that would prevent them from being sold as new. Returned items must have the original packaging attached and must be accompanied with a copy of the receipt.

We offer you the option of exchange or refund. Refunds are credited to the original form of payment. To return merchandise, email us at sales@neoz.com.au for return authorisation. Customers are responsible for all additional shipping costs for returns and exchanges. NEOZ does not assume responsibility for reimbursement or compensation of returned packages lost or damaged in transit without proof of delivery to NEOZ.

Visit our website for further contact details at https://www.neoz.com.
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Mail return items to:
NEOZ Lighting
20 Tepko Road,
Terrey Hills NSW 2084
Sydney Australia
Attn: RETURNS