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NEOZ Help Centre
Go to NEOZ LightingSHOPSERVICE & REPAIRCONTACT US
English
Go to NEOZ LightingSHOPSERVICE & REPAIRCONTACT US
English

NEOZ Lighting Help Centre

Batteries

Information about our NEOZ battery systems

3 articles

Globes

Information about our NEOZ LED globes

2 articles

My Lamp Isn't Working

Having trouble with you lamp? You might find this information helpful

5 articles

Maintaining My Lamp

How to keep your lamp in the best shape

2 articles

Repairs & Warranty

All you need to know about our warranty and service/repairs department

2 articles

Video Tutorials

Learn how to change a lightbulb, battery or diffuser

3 articles

Where Can I Use My Lamp?

2 articles

Purchasing With NEOZ

9 articles
Frequently Asked Questions
How to change a lightbulb
How to change a battery
My battery is fully charged but quickly runs out of power.
My lamp turns on but only for a few seconds and then turns off again.
My battery is fully charged but nothing happens when I try to turn the lamp on.
I have placed the lamp on the recharging base station, but the indicator remains blue.

SHOP

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CUSTOMER CARE

  • REQUEST A SERVICE
  • WARRANTY & RETURNS
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NEOZ Help Centre
20 Tepko Road, Terrey Hills, NSW Australia 2084
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