To initiate a product return, please contact our sales team at sales@neoz.com.au. Returns are subject to approval, and we kindly ask that you provide detailed information about the product and reason for the return to assist with the evaluation process.
If your return request is approved, your NEOZ contact will provide full instructions, including the steps to return the item(s) to our Head Office & Factory in Sydney, Australia. Please ensure all returned products are securely packaged to prevent damage during transit.
You can review our full returns terms & conditions by clicking here. For further assistance or clarification, please contact us directly.