While NEOZ lamps are powered by market-leading technology, occasionally, after many years of use, the lamp’s behaviour may not perform as expected due to minor software bugs. A hard reset can often resolve such issues and restore the lamp to optimal performance.
In most cases, performing a hard reset is a diagnostic step recommended by our service team to determine whether a fault is software or hardware-related. The majority of software-related issues can be resolved with this simple reset.
For further assistance, feel free to contact our support team.
Email: service@neoz.com.au
Service Enquiry Form: Available on our website