Service & Repair
Frequently asked questions about service & repair.
4 articles
Who should I contact for customer service?Contact NEOZ sales, service, and support teams via email, phone, or our online forms.
What does the serial number on my lamp mean?Learn what your NEOZ lamp’s serial number means, where to find it, and how it helps with service and support.
How often should I replace my lamp LED bulb?NEOZ LED bulbs last up to 50,000 hours — learn the signs that indicate it’s time for a replacement.
I have accidentally damaged my lamp — can I get it repaired?NEOZ lamps are modular and repairable — learn how to get yours fixed under warranty or at cost.